How The Castle Berlin Captured Every Call During the World Cup
The story
The Castle Berlin, a large pub and restaurant in Berlin Mitte, fielded a surge of calls and reservation requests during the World Cup. Qualiflow's AI receptionist answered every call, handled reservations and takeaway orders, and kept the team focused on service instead of phones.
Every call answered during the World Cup rush. Reservations and takeaway booked without lifting a finger.
The challenge
The World Cup brought a wave of calls from fans looking to book tables for match nights, order takeaway, and ask about menus and events. The Castle's team was stretched across service, events, and the floor. Every missed call was a missed booking or a customer who went elsewhere.
The solution
Qualiflow's AI receptionist answered every call, collected reservation details including party size, time, and match preferences, handled takeaway orders, and answered menu and availability questions. The team kept their focus on the floor while Qualiflow kept the phones clear.
Results
- Every call answered during peak World Cup demand
- Reservations and takeaway booked automatically on every call
- Team focused on service, not phones
- Zero missed bookings during match nights
“During the World Cup the calls never stopped. Qualiflow answered every one, handled the questions, and gave us peace of mind. It books reservations, tables, and even takeaway.”
Questions about this case
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