Question 1

How long does setup take?

Accepted Answer

About 10 minutes. You answer some questions about your business, set your preferences, and activate call forwarding. Most businesses are live within a day.

Question 2

Do I need any technical skills?

Accepted Answer

No. Setup is guided and straightforward. If you can fill out a form, you can set up Qualiflow. No coding, no IT team, no hardware to install.

Question 3

How do I connect Qualiflow to my phone number?

Accepted Answer

You set up simple call forwarding from your existing business number. We provide step-by-step instructions for every major phone provider. Your customers keep calling the same number.

Question 4

Can I test it before going live?

Accepted Answer

Yes. You can preview how Qualiflow greets callers and handles requests before activating it. Make adjustments until you are satisfied.

Question 5

How long until I see results?

Accepted Answer

Most businesses notice a difference within the first week. Fewer missed calls, more calls captured, and less time spent on routine phone calls.

Question 6

What happens when someone calls my business?

Accepted Answer

Qualiflow answers within a few rings with a professional greeting using your business name. It listens to the request, then takes action: answering a question, booking an appointment, capturing caller details, or transferring the call.

Question 7

Will callers know they are not talking to a person?

Accepted Answer

Qualiflow uses natural, conversational language. Many callers do not notice. You can preview and adjust the tone and wording to match your business personality.

Question 8

What if Qualiflow cannot answer a question?

Accepted Answer

It does one of three things: transfers the call to your team with context, takes a detailed message, or follows your custom escalation rules. Callers are never left in a dead end.

Question 9

Can I customize what Qualiflow says?

Accepted Answer

Yes. You control the greeting, FAQ answers, booking rules, and escalation preferences. Update them anytime from your dashboard.

Question 10

Does it handle multiple callers at once?

Accepted Answer

Yes. Unlike a single receptionist, Qualiflow can handle multiple incoming calls simultaneously. No caller gets a busy signal.

Question 11

How much does Qualiflow cost?

Accepted Answer

Plans start at EUR 59/month for small businesses. Pricing is based on included talk minutes. See our pricing page for full plan details and feature comparisons.

Question 12

Is there a free trial?

Accepted Answer

Yes. You can start a free trial to experience how Qualiflow handles your calls. No credit card required.

Question 13

What counts as a call?

Accepted Answer

Any incoming call that Qualiflow answers counts as one call. Very short calls (like accidental dials or hangups under 5 seconds) are not counted.

Question 14

Are there contracts or cancellation fees?

Accepted Answer

No. All plans are month-to-month. Cancel anytime with one click from your dashboard. No cancellation fees, no questions asked.

Question 15

Does Qualiflow work with my calendar?

Accepted Answer

Yes. Qualiflow integrates with popular calendar tools like Google Calendar and Outlook. Availability is synced automatically to prevent double-bookings.

Question 16

Can it connect to my CRM?

Accepted Answer

Yes. Caller details captured by Qualiflow can be pushed to your existing CRM. Contact our team if you use a specialized tool.

Question 17

Do I need to change my phone number?

Accepted Answer

No. Qualiflow works with your existing business phone number through call forwarding. Your customers keep calling the same number.

Question 18

Is my call data secure?

Accepted Answer

Yes. All data is encrypted in transit and at rest. We use certified cloud infrastructure and follow industry-standard security practices.

Question 19

Who can access my call data?

Accepted Answer

Only you. Our team only accesses data when you initiate a support request, and all access is logged.

Question 20

What happens to my data if I cancel?

Accepted Answer

All your data is permanently deleted within 30 days. You can export your data before closing.

Question 21

What kind of support do you offer?

Accepted Answer

All plans include email support. Professional and Business plans include priority support with faster response times.

Question 22

How quickly do you respond to support requests?

Accepted Answer

We aim to respond within one business day. Priority support customers typically receive a response within a few hours.

Question 23

Can you help me set up Qualiflow?

Accepted Answer

Yes. We offer guided onboarding to help you configure your AI receptionist. Business plan customers get dedicated onboarding assistance.

Answers to your questions

Getting started

How it works

Pricing and billing

Integrations and tools

Security and privacy

Support

Still have questions?