What did the pilot deliver?

In one week, over 30 car rentals were saved that would otherwise have been lost after hours. Every caller was logged in the CRM, and the team followed up first thing the next morning.

What does Qualiflow handle for Wagonex?

Calls that arrive when the office is closed. The AI receptionist answers vehicle availability questions, explains checkout and returns, sends supplier-specific issues to the right partner, and passes complaints to the team.

How does the AI know which vehicles are available?

It reads an availability sheet that Wagonex updates every day. If a car is not listed as available, the AI does not guess. It notes what the caller wanted and the team follows up.

Does the AI try to resolve complaints?

No. As soon as a caller sounds unhappy, the AI stops normal handling, takes their name and a short summary, and passes it to a person as a priority.

How did Wagonex start?

With a one-week pilot at low call volume, so the team could review real calls and adjust before a larger marketing push.

How Wagonex Covers Weekends and After-Hours Calls | Qualiflow

Back to case studiesWagonex

Wagonex is a UK vehicle marketplace. Its marketing drives calls at all hours, but the office keeps office hours. Now every call outside them is answered, and every caller becomes a lead in the CRM.

The challenge

Weekend browsers are often the most motivated buyers, and they hit voicemail. Questions also belong to different owners: Wagonex or one of its supply partners. More ads only meant more calls nobody could take.

The solution

A one-week pilot first, then live. The AI receptionist reads a vehicle list the team updates daily, sends supplier issues to the right partner, and passes every complaint to a person. Callers get more than a price: their details are logged straight into the CRM, so the team follows up first thing in the morning.

Vehicle availability
Checkout and returns questions
Routing to supply partners
Complaints to the team

**Elizabeth Moore**, Growth & Partnerships, Wagonex

Results

30+

rentals saved in the pilot

Bookings that would have fallen through the cracks after hours.

24/7

answering

Ad spend no longer wasted on calls after closing time.

Every lead

in the CRM

The team follows up first thing in the morning.

1 week

pilot

Proven on real calls before ad budget went in.

Over 30 car rentals saved during the pilot alone
Weekend and evening calls answered
Every caller logged in the CRM for a morning follow-up
Live availability, only cars that really exist
Supplier issues routed on the first call
Complaints always go to a person

How Wagonex Answers Every Weekend Caller Without Opening the Office

The challenge

The solution

Results

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